Designing a Better Patient Experience

By ScottCare | on 24, Jul 2019 |   ScottCare cardiology Cardiac Rehab patient anxiety service design patient experience customer experience office management business

ScottCare Customer Focus: Samaritan Cardiac Rehab

By ScottCare | on 24, Jul 2019 |   monitoring ScottCare cardiology ITP Cardiac Rehab exercise physiologists patient anxiety patient experience cardiopulmonary workflow rehab wellness

Jargon: Are You Guilty?

By Breeda Miller | on 16, Aug 2017 |   improved health outcomes pulmonary rehab Caretakers Cardiac Rehab Stress exercise physiologists Cardiac Rehab program director medical jargon medical humor patient anxiety jargon

— Jargon. It can be a great shorthand way to communicate with your colleagues or it can create an opportunity for stress and anxiety if used with a "civilian" or a patient who isn't familiar with the [...]