Resources for Cardiopulmonary Rehabilitation Professionals

Designing a Better Patient Experience

Posted on Jul 24, 2019 2:17:55 PM

 

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Tags: ScottCare, cardiology, Cardiac Rehab, patient anxiety, service design, patient experience, customer experience, office management, business

ScottCare Customer Focus: Samaritan Cardiac Rehab

Posted on Jul 24, 2019 2:17:25 PM

 

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Tags: monitoring, ScottCare, cardiology, ITP, Cardiac Rehab, exercise physiologists, patient anxiety, patient experience, cardiopulmonary, workflow, rehab, wellness

Jargon: Are You Guilty?

Posted on Aug 16, 2017 2:09:58 PM

Jargon.

It can be a great shorthand way to communicate with your colleagues or it can create an opportunity for stress and anxiety if used with a "civilian" or a patient who isn't familiar with the terminology or its intent. Those who come to cardiopulmonary rehab for help and support following major or life-threatening cardiac events are especially vulnerable to misunderstandings—think about this true story the next time you use medical jargon within earshot of a patient.

(The names in this story have been omitted to protect the oblivious.)

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Tags: improved health outcomes, pulmonary rehab, Caretakers, Cardiac Rehab, Stress, exercise physiologists, Cardiac Rehab program director, medical jargon, medical humor, patient anxiety, jargon